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| Our company Our services Rates General conditions References Info - Contacts Work with us | |||||
GENERAL CONDITIONS
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The agency must be able to examine the text to be translated in advance. The document to be translated must be received by the agency in legible form and include any tables, diagrams or drawings contained in the text. Any glossaries and/or documentation regarding the subject matter must also be provided.
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Clients are responsible for delivery or collection at their own expense.
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Dates for delivery of completed translations are not binding unless expressly stated and exclusively regard material received by the agency upon its acceptance of the project.
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The agency is responsible for the confidentiality and safekeeping of clients' documents while they are in its possession. At the client's request and expense, the agency can arrange for documents to be insured during transport.
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Payment is due upon receipt of the invoice or by the date indicated in the estimate. Upon expiry of this date, interest for late payment will apply at the rate established under article 5.1 of Legislative Decree no. 231 of 09.10.2002.
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For particularly large projects, the agency shall be entitled to receive payment of a part of the total fee agreed in advance.
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If it becomes impossible for the agency to complete the work as a result of documentable circumstances beyond its control, the agency may cease work on the project without being liable to pay any compensation.
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For projects assigned and subsequently cancelled, a cancellation fee of 10% of the total price agreed is payable. Any translation already completed is placed at the client's disposal and must be paid for in its entirety.
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Any claims must be made within and not later than 15 days from the date upon which the translation is consigned.